Checkbox VCC ®

Checkbox VCC ® is an advanced system for managing telephone calls mostly used in Call Centers or related industries. Thanks to the integration of telephony and computers Checkbox VCC ® offers a wide range of facilities to its users. Checkbox VCC ® is a web-based system which is quite simple to use and only grequires the installation of a VOIP phone or softphone and any browser. Among the features of Checkbox VCC ® includes: Predictive dialing, call routing, leads administration, IVR, DID routing, real-time reports, historical reports and more.

Checkbox VCC ® can be used in most of the destinations offered by Checkbox Dialing Services (CDS). For more information, see our list of destinations.

Hosted Platform

Checkbox VCC ® is offered to our customers in a centralized manner, you do not need any special hardware or server in your site, all running processes and services are done from our servers in our Data Center. This provides the facility to have remote agents, employee’s mobility, fast technical support, and data security.

Inbound / Outbound

Checkbox VCC ® handles both incoming and outgoing calls and offers a variety of options in each case.

Incoming Calls: IVR (Interactive Voice Response), ACD (Automatic Call Distributor), Screen Popup, Customer Database, Real Time Reports, Historical Reports.

Outgoing calls: Predictive Dialer, Managing Client List, making calls or script to script, Real Time Reports, Historical Reports.

Price

Checkbox VCC ® is only pay per minute so you pay as you go. At a very minimal cost you can start dialing. The price of Checkbox VCC ® is included in the price per minute of Checkbox Dialing Services (CDS), for example if you have 6 agents and USA for destination (US $ S0.011 per minute) and they consume 120 min. each day; you’ll spend about US $ 50.00 in a week for all of them. For more information, see our list of destinations.

Frequently Asked Questions (VCC)

What do I need to run Checkbox VCC ®?

Broadband Internet, Internet browser (Explorer or Firefox), and IP Phone or Softphone (Bria, Eyebeam, xlite, sjphone, cisco 7940).

Is Checkbox VCC ® the application that I need?

Checkbox VCC ® Fits on all lines of business that needs an efficient, intelligent Dialing. Checkbox VCC ® is ideal for: Call Centers in general, surveys, telemarketing campaigns, Fund Raising, lead generation, announcements, and much more.

How long it takes t to configure the system?

Checkbox VCC ® is very easy to set up as long as follow the instructions you can start dialing in less than 1 hour.

There is some kind of technical support?

Checkbox VCC ® is designed to be a self explanatory and easy to use but nevertheless can contact us for any technical assistance using our contact list.

Disconnected numbers, ring back tone or error messages are charged?

No, you are charged only if an answer from a human voice or a voice mail.

What are the payment methods?

To use for Checkbox VCC® you just have to refill your account, payments are made through paypal and wire transfer, the customer is responsible for the cost of the bank transfer and Paypal costs. For more about those costs contact your bank and for paypal go to www.paypal.com.

What is the initial deposit for Checkbox VCC ®?

If you use Checkbox VCC® you need a minimum balance of $ 200.00 in your account when you are setting up the first time and then you can do refills from US$ 25.00 and up.